FAQ

Question: Why is the FAQ in this format? 

Answer: I [Ladislao Vera JR.] choose this format since it shows my techinaqy self, plain, simple, drafty, and long..  

Question: What is the return policy? 

Answer: The policy of returning a selective purchase depends on your certain order that you purposely bought. Check out our Return Policy HERE for more details. 

Question: Can I receive a refund?

Answer: Refund are based off your purchased order which can be descriptively  explained on your receipt and/or invoice or check out our Return Policy HERE for more details. 

Question: How do I make changes to an order I've already placed?

Answer: Depends what you got, you will have to refer back to your receipt and/or invoice for further explanation on the various policies involved. 

Question: Are there any international taxes, duties, etc. that I have to pay?

Answer: Of course there will be international and national taxes that we all have to pay. Though our primary location is the Midwest Region of the United States of America serving Chicago, Il; Bloomington, Northwest Region of Indiana. 

Question: When will I receive my order?

Answer: You will receive your order in the estimate about delivery days that you selected from the check out page. Products and Services are externally contrasted from each other in the time you will receive your order. Please refer back to your receipt and/or invoice for more information on your selective customization. 

Question: What do I do if I never received my order?

Answer: Contact me [ Ladislao Vera JR. ] directly and I will make sure it is taken care of for you without a doubt. 

Question: What do I do if I received a defective order? 

Answer: Refer to the above Question

Question: Where are you located?

Answer: We have two primary locations at the cities of Hammond and Bloomington in the state of Indiana serving everyone in Whiting, East Chicago, Hammond, Munster, Highland, Griffith, Schererville, Merrillville, Saint John, Crown Point, Dyer, Gary, New Chicago, Lake Station, Hobart, Portage, South Haven, Valparaiso, Chesterton, Michigan City, La Porte (Northwest Region Indiana) and Chicago, Illinois.

Question: How is the product made? Where do the materials come from?

Answer: Each Product are made differently based from the shipping vendor. Though, we made sure all products are 100% harmless to our lovely pets to reduce animals abuse in everyday lives. 

Question: How do I contact Lalo Vera LLC if my question isn't answered here?

Answer: If you want to hum, click on the the little message icon on the bottom right side of your screen.

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